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Totally Wired

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Daily news & commentary about Generation Y for media and marketing professionals

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January 15, 2008

MySpace's Missed Opportunity

I've been noodling over yesterday's MySpace announcement since, well, yesterday. While I applaud any effort to make the site safer for teens, there is an aspect of all this that feels forced. Whenever industry reacts to the threat of legislation or regulation, vs. being proactive early on, the measures taken feel like they are meant to appease whoever was doing the threatening. Rebecca Scritchfield, a grad student at John Hopkins, made this point in an email to me about this happening in the context of regulating advertising of junk food to kids.

When the FCC explored regulation, the ad industry created the self-regulatory body "children's food and beverage advertising initiative". This include a dozen or so food and beverage companies that represent a bulk of the ad dollars. The problem is that there is no standard criteria so companies set their own guidelines that coincide with their products so little change is needed. For example, Kellogg set a limit of 15 grams of sugar to advertise to kids. Well, all their products (except pop tarts) already comply and they are creating a whole grain pop tart with (guess what) 15 grams of sugar per poptart, which they will count as one serving even though they come in packs of two and kids will likely eat two. It's very misleading.

In my opinion, MySpace could have been way more proactive about educating parents and teens (not just putting safety info in a footer link) much earlier on, forming a coalition with different constituencies, and even doing its own large-scale Be Safe On MySpace Tour. Instead, they ended up having to react to politicians and law enforcement threatening regulation and legislation generating a response that feels like it was meant to appease these constituents vs. a more thoughtful, holistic (i.e. non-fear based) approach to the issues raised by widespread youth participation on social networking sites that are open to anyone over the age of 13 or 14.

Here are what I see as some of the problems with the announcement:

By focusing solely on social networking sites, we miss the real picture of who is at risk and how victimization happens
The spirit and content of yesterday's announcement continues to perpetuate the culture of fear around children and the internet, making every child a potential victim and every adult a potential perpetrator. There is a growing body of research about who engages with sexual predators online -- and it's not your average teen. Most teens who receive unwanted attention ignore it and the very small percentage who don't tend to be engaged in risky behavior offline as well. There is new research (which will be published on Monday) that also asserts that it's over IM and in chat based environments where more of these solicitations are happening vs. on social networking sites.

The technical solutions are more symbolic than anything else
Creating an email registry blocking children from MySpace only gives misinformed parents a false sense of security since creating a new email address is pretty much "internet 101." MySpace's Zephyr software only notifies parents that a teen has logged in, and I wouldn't be surprised if teens haven't figured out how to disable it already. I'm doubtful that scanning for underage users and kicking them off, stops them from coming back and learning to lie even better. And why shouldn't they? Tom lied about his age. Some parents encourage it as a way to avoid creepy contact. It seems like it's partly the culture of the internet itself that encourages creating a fake persona or even multiple identities. Many teens and adults reinvent themselves on MySpace as a way to experiment with identity or promote different aspects of themselves. I'm not sure this is always a bad thing.

They've successfully fended off legislation...for now
Maybe this announcement was enough to appease lawmakers...but maybe not. "Connecticut lawmakers this year introduced legislation supported by state Attorney General Richard Blumenthal that would require parental consent for teens using social networking sites." And what about the AGs who refused to sign on to the announcement, like Texas?

They've created unrealistic practices for smaller sites
I'm utterly amazed that MySpace has an army of contractors scanning millions of images daily for porn. But if smaller social networking sites have to live up to this standard, well, I'm not sure they can. I'm not saying sites shouldn't do as much as they can, but if this becomes the industry standard, it will hurt smaller players.

Protecting teens from all adult stranger contact also means denying them some positive adult contact
Finally, by putting all adult strangers in the bucket of potential predator, we make it harder for well-meaning adults, outreach workers, librarians, etc. to be able to reach teens on the site as well.

Instead of Band-Aid solutions, we need a paradigm shift -- away from fear and towards teaching safe and appropriate internet use, cyber ethics, internet citizenship, whatever you want to call it, as well as comprehensive parent/teacher/school administrator education on what sites teens love (their history, positives and negatives), why teens love them, and most importantly, how they work, privacy settings, loopholes, etc. I guarantee you that if we can make this happen, parents will be armed with the knowledge they need not only to keep kids safe, but to help them to appropriately manage their online identity(ies).

Posted by anastasia


Totally Wired

Comments

While I want to congratulate MySpace on taking the initiative to keep younger members safe, the fact remains that MySpace, Facebook and the other large social networks never considered that their networks would draw kids in the first place. And that was a mistake.

Currently they have an uncontrollable, integrated population of under age kids + teens + adults, the combination of which has presented them with some serious problems, like user safety.

Now more than ever before, we’re seeing pre-teens growing up as digital natives – having access to an “always-on computer”, devices to make content and obviously, online communities.

Yet despite this fact, there still remains little to no social networks / communities (and I’m not including virtual worlds in this post) specifically designed for younger users.

Perhaps one way to minimize risk, is to develop viable alternatives to the MySpace’s of the world, where kids can create and share content “in community” while parents can maintain some level of insight and control.

Because MySpace started out pretty much with an open door invitation, it will be very hard for them to police content and/or prevent under age users from lying about their ages. And if kids continue to be in their community “under the radar”, issues will continue to follow.

The reality is that we have to accept the fact that the Internet is no long just for adults / older teens….

And, just like their older bothers / sisters / family members and friends - kids want their own community / their own slice of the net

Re: "Connecticut lawmakers this year introduced legislation supported by state Attorney General Richard Blumenthal that would require parental consent for teens using social networking sites."

MySpace is a publisher.

A newspaper has a First Amendment right to publish a teenager's words without parental consent.

MySpace has the same First Amendment right.

Re: "Connecticut lawmakers this year introduced legislation supported by state Attorney General Richard Blumenthal that would require parental consent for teens using social networking sites."...

This is really more of an issue about permission related to "access / getting the keys to the community" than it is about publishing.

If a minor wants to join MySpace, without his/her parents consent - then who is responsible if something happens to that minor?

Is MySpace liable for not taking a more stricter stance on providing access?

Example: if a minor wants to buy alcohol or cigarettes and a parent says “no”. And then that minor goes to the local corner store and somehow is able to make a purchase. Who is at fault? The parent or the store owner

Mark -

RE "If a minor wants to join MySpace, without his/her parents consent - then who is responsible if something happens to that minor?"

If a minor is contacted by someone on MySpace, agrees to meet him, and he kills her, then the killer is liable and criminally guilty.

Not MySpace and not the parents.

Similarly, if she meets someone at a restaurant, a mall, a park, etc., agrees to go on a date with him, and he kills her, it's the killer who is liable and criminally guilty (not the restaurant, not the mall, not the parks department.)

Anastasia, thinking about your statement on the positive contacts from adults, I agree. I have a MySpace page so I could research, but now I also have friends who are teen students I work with via my job and my church. Did MySpace ever indicate if adults who currently have friends who are minors would have to "re-request" becoming their friends? How would this affect teens who turn 18? Do they then have to start all over with their friend requests from younger peers? Interesting situations. I do agree that later "regulations" now just look reactionary. Many parents are already scared by what they hear yet don't understand and probably already think MySpace is evil.

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